United States
24-Hour Technical Support
+1 (425) 644 4343
Customer service representatives are available Monday through Friday 8:00 a.m. to 4:45 p.m. (PST).
United Kingdom
24-Hour Automated Technical Support
(0118) 920-9111
Customer service representatives are available Monday through Friday 9:00 a.m. to 5:00 p.m. (GMT).
France
(01) 46-01-46-50
Lundi au Vendredi se 9h à19h
Germany
(0) 6103-99-40-40
Montag bis Freitag von 9-19Uhr
Email: customer.service@sierra.com
Email: PR@sierra.com
For questions regarding refunds, telephone orders, exchanges, disk replacements, or other inquires, call Sierra's 24-Hour Customer Service line at +1 (800) 757 7707 (U.S. and Canada only).
International customers and those with questions regarding specific web orders may call +1 (425) 746 5771 for assistance between 8am and 4pm (PST), Monday through Friday.
Players inside the United States can reach our 24-Hour Automated Hint Lines at (900) 370 5583. Each call costs $0.95 per minute. Callers must be 18 years or older, or have parental permission to call.
Sierra Studios produces titles that offer consumers a captivating interactive gaming experience, with engaging characters and groundbreaking graphics. This Sierra division has strategically aligned itself with some of the computer game industry's leading development houses, in addition to employing the top writing, creative and computer design talent in the industry. Sierra Studios' veteran staff of game developers, including well-established designers such as Roberta Williams and Jane Jensen, brings to the table a broad spectrum of creative approaches to developing game concepts. In addition to Sierra Northwest, based at Sierra Studios' home offices in Bellevue, Washington, the division includes renowned strategy game developer Impressions Games, based in Cambridge, Massachusetts. Sierra Studios is also partnered with key independent developers, including Valve Software, Relic Entertainment, and Troika Games. Sierra Studios' products are distributed by Vivendi Universal Interactive, the largest retail PC software development and distribution company in the world.
Established
April, 1998
Headquarters
3060 139th Avenue S.E., Suite 500, Bellevue, WA 98005
April 11, 2001 - Zeus Official Expansion: Poseidon Immerses Gamers in the World of Atlantis
March 29, 2001 - Sierra On-Line Announces Half-Life®: Blue Shift PC Release
March 19, 2001 - Sierra Announces Tribes 2 Is Gold!
March 2, 2001 - Sierra Online and Stainless Steel Studios Interactive Invite Strategy Gamers to Rub Elbows with the Industry's Best and Brightest
February 16, 2001 - Impressions Games Releases Editor for Zeus™: Master of Olympus™
February 12, 2001 - Sierra Studios and Troika Games Offer Consumers the Chance to be Immortalized in Arcanum
February 2, 2001 - Sierra Studios Showcases All Of The Car Manufacturers, Including The New Dodge Intrepid R/T, Competing In The 2001 NASCAR® Winston Cup Season In NASCAR® Racing 4
January 29, 2001 - Sierra Studios Announces The Complete Collection Of NASCAR® Winston Cup Tracks In NASCAR® Racing 4
January 18, 2001 - Stainless Steel Studios Enlists Starcraft Expert Damon "Stratus" Gauthier
January 10, 2001 - Stainless Steel Studios Enlists Scenario Designer, Gordon "The Old Campaigner" Farrell
December 1, 2000 - Sierra Studios Announces Ground Control: Dark Conspiracy Now Available Free
With Ground Control Mail-In Offer
November 28, 2000 - Stainless Steel Studios Enlists Scenario Designer, Jason "The Rasher" Dillman
November 20, 2000 - Sierra Studios' and Rewolf Software's
Gunman Chronicles Ships to Stores Nationwide
November 17, 2000 - Sierra Studios and Gearbox Bring Valve's Half-Life to Playstation® 2
Award-Winning Action Announced for Second Next-Generation Console in 2001
November 2, 2000 - Stainless Steel Studios Enlists Scenario Designer, Tim "Yogurt" Mitchell
New Strike Team member to contribute to Empire Earth, the next generation of real-time strategy games.
October 20, 2000 - Stainless Steel Studios Enlists Scenario Designer, Stephen "Lobby" Ryan
New Strike Team member to contribute to Empire Earth, the next generation of real-time strategy games.
October 18, 2000 - Sierra Studios to Give Away Ground Control: Dark Conspiracy
October 16, 2000 - Mortals Rejoice! Zeus: Master of Olympus Bolts onto Store Shelves
Impressions Games' New City-Building Simulation Allows Players to Mingle With the Gods of Ancient Greece
October 12, 2000 - SWAT 3: Elite Edition Ships to Stores Today
October 5, 2000 - Sierra Studios and Valve Announce Second Annual Half-Life Mod Expo, San Francisco
September 26, 2000 - Arcanum: Of Steamworks & Magick Obscura Open Beta Test Enrollment Opens Today!
September 20, 2000 - Arcanum: Of Steamworks & Magick Obscura Open Beta Test Enrollment to Begin Tuesday, Semptember 26!
September 18, 2000 - Stainless Steel Studios Adds Scenario Designer, Christopher "Eggman" Theriault
September 1, 2000 - Sierra Studios and Rewolf Software Announce Gunman Chronicles
September 1, 2000 - Sierra Studios To Electrify European Computer Trade Show (ECTS) With Action/Strategy Lineup
September 1, 2000 - Sierra Studios Announces Tribes 2: World Domination
September 1, 2000 - Homeworld: Cataclysm Ships September 1st!
August 31, 2000 - Sierra Studios™ and Valve Announce Half-Life®: Counter-Strike
August 30, 2000 - Sierra Studios™ and Valve Announce Half-Life®: Platinum
August 29, 2000 - Sierra Studios™ announces Half-Life: Blue Shift
August 21, 2000 - Sierra Studios™ Launches Throne of Darkness™ Web Site
August 9, 2000 - Stainless Steel Studios Adds New Game Designer, Richard "Methos" Bishop
New game designer to contribute to Empire Earth, the next generation of
real-time strategy games.
August 7, 2000 - Beta Tast For Arcanum Coming This September
July 20, 2000 - Homeworld: Raider Retreat Available Through National Retail Chain
July 5, 2000 - Impressions Games Invites Gamers to Experience the New Face of Power with Pharaoh Official Expansion: Cleopatra
June 8, 2000 - Valve Releases Half-Life 1.1 Upgrade
May 10, 2000 - Sierra Studios™ signs former Iguana stars for multi-product console deal with newly formed Inevitable Entertainment
May 9, 2000 - Sierra Studios™ to take Electronic Entertainment Expo (E3) by storm with diverse line-up
May 3, 2000 - Sierra Studios™ and Papyrus Design Group Announce NASCAR® Racing 4
May 1, 2000 - Valve Announces Half-Life Updates
April 21, 2000 - Impressions Games™ and Sierra Studios™ Announce Zeus™: Master of Olympus™
April 17, 2000 - Sierra Studios and Motley Crüe Kickstart the Years's Largest Musical Venture in the Gaming Industry
April 11, 2000 - Counter-Strike Team Partners With Valve
March 31, 2000 - Sierra Studios Announces Empire Earth™
March 3, 2000 - Impressions Games™ and Sierra Studios™ Continue the Pharaoh™ Saga with Cleopatra
February 28, 2000 - Sierra Studios™ Announces SWAT™ 3: SPECIAL EDITION
February 22, 2000 - Half-Life® Honored At MILIA
February 18, 2000 - Sierra Studios Announces SWAT 3: Battle Plan
February 14, 2000 - Sierra Studios™, Relic Entertainment™ and Barking Dog Studios™ Announce Homeworld: Cataclysm
February 14, 2000 - Half-Life™ Coming To Sega Dreamcast™
February 7, 2000 - Homeworld Named 1999 Game of the Year
January 25, 2000 - Sierra Studios: Relic's Homeworld® Named 1999 Strategy Game of the Year
December 16, 1999 - Impressions Games Hosts Egyptian City Building Contest, Unveils Online City Viewer for Pharaoh
December 8, 1999 - Sierra Studios™ & Click Connect on Throne of Darkness™
November 17, 1999 - Sierra Studios Launches Incredible Holiday Lineup
November 3, 1999 - Won.net Announces Finalists In Half-Life: Opposing Force Live The Dream Tournament
November 2, 1999 - Impressions Games™ and Sierra Studios™ Host Online Chat as Pharaoh Arrives in Stores Nationwide
October 28, 1999 - Won.net Gives Gamers First Chance to Play Half-Life: Opposing Force
October 21, 1999 - Impressions Games™ and Sierra Studios™ Announce Pharaoh is Gold!
October 15, 1999 - Sierra Announces Half-Life®: Op For Level Design Winners
October 13, 1999 - Half-Life Named Best PC Game of All Time
October 13, 1999 - Tribes™ Extreme Launches Virtual Comic Strip
October 7, 1999 - Sierra Studios Launches Redesigned SWAT 3 Web Site
October 4, 1999 - Sierra Studios™ Announces Arcanum™
October 1, 1999 - Impressions Games Posts Free Demo Version of Pharaoh™ to the 'Net
September 29, 1999 - Early Homeworld Online Players To Win Awesome Gaming Prizes
September 27, 1999 - Ground Control Web Site Launched
September 21, 1999 - Sierra On-Line, Inc. Announces Reorganization And Enhanced Focus On Market Success
September 16, 1999 - Sierra Studios And Relic Entertainment Announce Homeworld™ Is Gold!
September 1, 1999 - Sierra Studios And Relic Entertainment Announce Homeworld™ Is Taking To The Skies
August 30, 1999 - Half-Life®: Game of the Year Edition Vaults to Number #1
August 13, 1999 - Sierra Studios™ To Publish Massive's™ Ground Control™
August 10, 1999 - Bounty Offered for New Team Fortress Classic™ Levels
July 29, 1999 - Homeworld Fan Site Hosting Contest
July 27, 1999 - Sierra Studios To Incorporate 3Deep Technology Into Homeworld
July 8, 1999 - Half-Life Macintosh Web Site Launched
June 15, 1999 - All-New Team Fortress 2 Web Site Now Online
June 14, 1999 - Sierra Studios and Gearbox Reveal First "All-Star" Multiplayer Level Designer For Half-Life: Opposing Force
June 4, 1999 - Sierra Studios And Progressive Rock Legend Yes Collaborate In Major Enterprise
June 3, 1999 - Caesar III for the Mac goes gold
June 3, 1999 - Homeworld Release Date Announced
May 28, 1999 - Sierra Studios Unveils Redesigned Web Site Featuring New Upcoming Titles
May 26, 1999 - SWAT 3: Close Quarters Battle Debuts at E3
May 5, 1999 - Sierra Studios To Take E3 By Storm With Diverse And Exciting Lineup