Some users have reported game lockups when obtaining the Feather of Truth in
the Dimension of Death (the second world in the game). After finding the
feather, users may become stuck and also unable to escape to the main menu.
We have been able to identify this problem and fix it.
Unfortunately, this turned out to be an intermittent problem and did not
occur for many users. Because of this, the feather bug was not detected in
our testing. We strive very hard to ship quality products, and we
rigorously test each one. We wish to apologize for allowing this problem to
make it into the shipping product.
Fortunately a small patch is now available to completely fix this problem.
There are several ways to get this patch. If you have Internet access, you
may use your Sierra Utilities to perform an AutoUpdate for Mask of Eternity.
This will automatically download and install the patch. The download time
using this approach is the shortest and should be less than a minute on most
modems.
Alternately, a slightly larger self-installing patch program can be
downloaded from Sierra. Type ftp://ftp.sierra.com/pub/patches/pc/moe11.exe
into your web browser (or use any ftp program) to download the file. If you
are unable to download the patch using either method, call Sierra Technical
Support at 425-644-4343 and they will mail you a disk with the patch on it.
Shortly, there will be better links to lead you to the patch on the Sierra
Web Site.
The quest that requires you to find the feather of truth is a side quest in
the Dimension of Death and is not required to move on to the next world. If
you are not able to immediately install the patch, we recommend that you
load a previously saved game prior to the point where the feather is first
revealed and continue finding your way out of the Dimension of Death. Once
the patch is installed, you may go back to the Dimension of Death (since you
can freely travel between worlds until entering the Temple of the Sun) and
obtain the feather and finish that side quest.
The patch is compatible with all save games prior to the point that the game
problems occur. If you have a saved game where Connor is stuck, it is
likely that you will need to load an earlier saved game once the patch has
been installed to continue play. If you have already obtained and used the
feather, the patch will not be necessary unless you wish to play through the
game again. If Mask of Eternity is ever uninstalled, and then reinstalled,
the patch will need to be obtained or installed again.
We value you greatly as a customer and strive to be responsive to any issues
as they arise. We hope that this solution allows you to fully enjoy your
complete quest to restore the Mask of Eternity!