KQ8: Updates

Patch

Some users have reported game lockups when obtaining the Feather of Truth in the Dimension of Death (the second world in the game). After finding the feather, users may become stuck and also unable to escape to the main menu. We have been able to identify this problem and fix it.

Unfortunately, this turned out to be an intermittent problem and did not occur for many users. Because of this, the feather bug was not detected in our testing. We strive very hard to ship quality products, and we rigorously test each one. We wish to apologize for allowing this problem to make it into the shipping product.

Fortunately a small patch is now available to completely fix this problem. There are several ways to get this patch. If you have Internet access, you may use your Sierra Utilities to perform an AutoUpdate for Mask of Eternity. This will automatically download and install the patch. The download time using this approach is the shortest and should be less than a minute on most modems.

Alternately, a slightly larger self-installing patch program can be downloaded from Sierra. Type ftp://ftp.sierra.com/pub/patches/pc/moe11.exe into your web browser (or use any ftp program) to download the file. If you are unable to download the patch using either method, call Sierra Technical Support at 425-644-4343 and they will mail you a disk with the patch on it. Shortly, there will be better links to lead you to the patch on the Sierra Web Site.

The quest that requires you to find the feather of truth is a side quest in the Dimension of Death and is not required to move on to the next world. If you are not able to immediately install the patch, we recommend that you load a previously saved game prior to the point where the feather is first revealed and continue finding your way out of the Dimension of Death. Once the patch is installed, you may go back to the Dimension of Death (since you can freely travel between worlds until entering the Temple of the Sun) and obtain the feather and finish that side quest.

The patch is compatible with all save games prior to the point that the game problems occur. If you have a saved game where Connor is stuck, it is likely that you will need to load an earlier saved game once the patch has been installed to continue play. If you have already obtained and used the feather, the patch will not be necessary unless you wish to play through the game again. If Mask of Eternity is ever uninstalled, and then reinstalled, the patch will need to be obtained or installed again.

We value you greatly as a customer and strive to be responsive to any issues as they arise. We hope that this solution allows you to fully enjoy your complete quest to restore the Mask of Eternity!

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